Deputy Chief Executive, WCS Care

At a time of increased pressure for care homes, carers and residents have felt the impact of a pause on family visits to the homes. And while we have alternative ways to ensure loved ones stay in touch, such as pre-arranged window visits, video calls and compassionate garden visits, for people with dementia the change in routine can cause anxiety and stress.

Having additional guidance and support available at the end of the phone through Dementia Support UK – which complements the tools we already provide carers to support residents –  gives our teams valuable acknowledgement of the work they’re already doing, while providing useful insight and new approaches to try. 

Our teams have warmly welcomed this virtual pair of helping hands and feedback so far has been unanimously positive.

Ed Russell, Deputy Chief Executive, WCS Care

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